Exchange, Returns and Repairs

You have received your goods and would like to exchange or return an item, or you need a repair? Please note the following points to ensure a smooth and quick process.

• The return address is: LTX Retouren, Leipziger Straße 198, 08058 Zwickau, Germany
• Returns without prior notification via email to info@latexcrazy.com will not be processed and will be placed in storage.
• For an exchange, after being accepted by us, a copy of the invoice is required.
• Repairs must include an accompanying note. Please note that for chlorinated items, it is not possible to replace e.g. gloves, socks, etc. Alterations to the fit, e.g. widening sleeves, adding room in the belly area, etc., are generally not possible, as producing a new item takes less time than making a correction. For hygienic reasons, alterations to condoms of any kind are generally not performed, nor will a possibly defective condom be replaced.
• Goods purchased from us will be repaired by us. After many attempts over the past years, we have finally succeeded in equipping a vulcanizing fluid in such a way that, with slight pretreatment, chlorinated latex can also be repaired, starting from a material thickness of 0.4mm.
• A return is only possible as a gesture of goodwill and will be decided on an individual basis. Please also refer to our cancellation policy (right of withdrawal) regarding this.
• A possible return is only accepted in exchange for a credit to your customer account; refunds are not issued.
• The item may only have been worn for fitting purposes. We check every item with a special pH tester. If residues are detected, we will charge a cleaning and disinfection fee of €39 per item.
• For exchanges accepted by us, we generally charge a cleaning fee of €29 per item; for items with silicone residues, the fee is €49. Every item must be washed and disinfected, and furthermore, it can no longer be resold as new. We ask for your understanding in this matter.
• The customer bears the shipping costs for the return and the exchanged item.